To submit a complaint for any incomplete order/missing item, wrong size or wrong product. Please send us an email at firstname.lastname@example.org and attach a picture of the product you receive with the packing slip or the package it came with.
We reserve the right to void our Return Polices if the product has been damaged and cannot be resold. Anyone wishing to make a Return must first send a picture to verify that it’s acceptable to be received back. If an order is sent back without authorization that is damaged you will be responsible for the shipping charges to receive the item(s) back.
We will gladly accept returns up until (30) days after your order has been delivered. This status will be verified via the tracking information associated with your shipment. In order for us to issue a refund, the product(s) must be mailed back to us, and your contact information, order number, and date that the product was purchased must be included. We will issue refunds to orders that are within our guidelines within 3 business days of receiving the product(s).
Refunds will only be returned back to the original payment method used. Additional methods such as checks, money orders, etc are not an option.
Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
Returns must have factory authorization prior to returning, please send a photo (front and back) of the item you are returning.
1003 N. Earl Rudder Freeway
Bryan, Texas 77802
If an order cancellation is requested after the package has already left our facility we must first receive the shipment back in our possession before a refund may be given. All refunds will be minus the original shipping cost, as well as any additional fees associated with the package's transit back to us.
What if I did not purchase the product directly from Versacarry.com?
Unfortunately we will be unable to issue a refund for any products that were not directly purchased from www.Versacarry.com. We suggest contacting the store in which the product was purchased from to check their policies.
Effective January 9, 2023,
ALL EXCHANGES will now be processed as store credit. If you have an account the credit will be added once the item is received. If you do not have an account one will be made for you with a temporary password and the store credit will be added to your account once we receive the item(s).
If you have any questions regarding this new policy or process reach out to us at email@example.com